Shipping & Returns

MSF Sports ships Basketball Hoops Australia-wide. In-ground hoops come in 3 boxes. Goalrilla & Goaliath hoops can also be picked up from a warehouse location in Melbourne, Sydney or Brisbane for no charge. For in-ground hoops, the longest box is 3.05m in length so a trailer or large ute is required. If you’d like to pickup a hoop please call us on 1800 268 787.

 

Shipping Fees

In-Ground Hoops

Melbourne $160
VIC Regional $200
Sydney $200
NSW Regional/ACT $225
Gold Coast and Brisbane $225
QLD Regional $275
Adelaide $190
SA Regional $225
Perth $350
WA Regional $400
TAS $350
NT $450

Portable Hoops

Melbourne $100
VIC Regional $165
Sydney $135
NSW Regional/ACT $200
Gold Coast and Brisbane $135
QLD Regional $250
Adelaide $145
SA Regional $185
Perth $225
WA Regional $295
TAS $250
NT $250

MSF Sports Court Flooring

For courts installed on-site by MSF Sports, we offer free delivery of our court tiles to your location.

Flooring Delivery – Installed by MSF Sports (AUS)   FREE

For supply-only customers, who arrange their own installation.

Please note: below is the per pallet delivery fee (up to 75 sqm).

Flooring Delivery – Supply Only (VIC)  $220
Flooring Delivery – Supply Only (NSW)  $330
Flooring Delivery – Supply Only (SA)  $330
Flooring Delivery – Supply Only (QLD)  $385
Flooring Delivery – Supply Only (WA)  $440

 

Delivery Terms & Conditions

In-ground & Portable Hoop Deliveries

  • It is your responsibility to advise us:
    • If someone will be available to sign for delivery.
    • If there is somewhere safe it can be left if no one is home.
    • If the address is a business address. If so we will require the information regarding the business hours and the name of the building.
  • If you say you will be home and miss the delivery, you will be required to pick up your delivery from the freight companies depot. Alternatively, we can arrange a re-delivery however this will cost between $70-$100 depending on the size of your order.
  • Deliveries cannot be sent to a post office box as we do not use Australia post.
  • Delivery charges are quoted as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor.
  • Larger items and pallets must have someone home to help unload. Due to OH&S regulations, courier drivers cannot be forced into lifting items over 20kg without assistance.

MSF Sports reserves the right to change shipping charges, our terms and conditions at any time.

 

Returns Policy

Please contact us if you have any issues with your Basketball Hoop System or MSF Sports Court. You can email us at [email protected] or call us on 1800 COURTS (1800 268 787).

Hoops

Within the first seven (7) days from the delivery date, a ‘basketball hoop’ product that is not being claimed under warranty may be returned for a refund. This is our hoops ‘cooling off period’. However, please note that a $95.00 restocking fee will be charged to the customer to cover the costs associated with the reintegration of the product into the warehouse. Customers will need to organise and pay for return delivery of the product to the warehouse.

Customers should note that a refund is only acceptable if the product is returned in a condition fit for resale. Once MSF Sports has received the product, it may take up to seven (7) days for a refund to be processed and accepted. It may take up to a further seven (7) days for the refund to be processed by the relevant financial institutions.

Courts

Please contact us if you have any issues with your MSF Sports court flooring. If the flooring is not as per the approved design, the MSF Sports team will arrange for repair or replacement. Please refer to the court warranty documentation provided during the quotation process for warranty specifics.